ROCCR Rewards - please be aware

We love the arts and, between us founders, we’ve worked in the music industry for more than 30 years, tech and business for more than a half a century combined.  We’ve also been on the receiving end of some of the bad stuff out there so we’re leading the charge with ROCCR – a new, transparent and open way to crowdfund the arts.   We’re looking to bring together fans and projects.  We’re building a system deserving of your trust and totally transparent— by vetting and screening for potential problems and being exceedingly clear that, even with these steps, not every project will go quite as we all would’ve like or as planned.

Our goal is to provide a safe and trusted platform where people are honest and open with one another as they collaborate to bring creative arts projects to life in the UK, US and beyond.  There are great rewards to be had all round to buy and support but they may not always go as planned.  If the project doesn’t hit its target, you’ll get 100% of your money refunded for the reward.  

What everyone should know

ROCCR is not a shop or owner nor does it handle your money!. You may buy things, rewards, CDs or other things but you’ll be dealing with the project owners direct — they’re out there to bring these to life. Creating things isn’t always easy though and not all projects will go wonderfully, and others will run into obstacles and delays. Be prepared for a little bit of each and be supportive of these new creatives as they bring new art to life.

 

Project owners are the owners and creators and are responsible for their projects and their delivery. When you back a project, you’re trusting that the project will do a good job, so if you don’t know them personally or by reputation, do a little research first. ROCCR doesn’t evaluate a project’s claims, resolve disputes, or offer refunds — you’ll decide what’s worth funding and what’s not and what rewards you wish to receive.  We will do what we can and each project signs up to a code of ethics to deliver honestly and transparently.  If you’ve got any queries, get in touch with the project owners in the first instance.

Some projects won’t always go quite as planned. Even with everyone’s best efforts, a project may not work out the way everyone hopes. ROCCR project owners are, so far, a range of new, experienced but passionate arts people in all walks of the arts and we’ll do what we can to check them out before putting anyone live.   That said nothing’s guaranteed. Keep this in mind when you back a project.  

What ROCCRs (fans and supporters can do)

Explore the ROCCR pages. It should tell you everything you need to know, including details about the project and information — including background of the project and their team.  Don’t forget to read the comments (to see what others are saying) and any updates (to see how the creator communicates with everyone in the community).

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Ask questions. If there’s something you want to know about a project, ask!  You can register and give comments to allow everyone to ask questions.   And if you come across anything suspicious, just let us know. That feedback helps us make sure no one’s trying to abuse the system or the projects.

 

Children's Theatre

What ROCCR owners can do

Be open and responsive and follow our code of ethics.   Let people know all about who you are and what you want to accomplish and what they’ll get for supporting you.. And do what you can to answer  questions quickly, honestly and thoroughly .

 

Be honest and ethical. It’s tempting to “sell” your project with glossy pitches and big promises, but backers can trust you much more when you’re straightforward and honest. Give them a real look at your work, and be frank about the risks and challenges. Don’t try to game the system or make your project look more popular than it is — creators who try things like self-funding and other pledging schemes are at risk of having their projects suspended.

 

Only work with trusted partners. If you’re collaborating with a group of people, make sure the Verified Name for your project is a trusted contributor.   If someone approaches you with offers to promote or market your project, please check if they’re an approved ROCCR partner.  We check and vet our partners and although we can’t guarantee anything, we work hard to bring you the best community to work within.   If the service sends spam messages or distributes lists of backers’ emails, you’ll be held accountable, and your project could be too.

What we do at ROCCR 

We listen. We didn’t build ROCCR to make money. Our team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective platform around and want your help.

We monitor the system. Our team and technical partners uses complex algorithms and automated tools to identify and investigate suspicious activity on projects and protect your data for maximum security.

We take action. Sometimes that just means asking someone to fix a problem. But when we find users or projects that abuse the system, we won’t hesitate to suspend them.

General security tips

Protect your information. Be careful what information you post in public parts of the internet, and keep sensitive data close. If you’re ever unsure which parts of ROCCR are public, our Privacy Policy can help.

 

Beware of “phishing.” Phishing is when someone pretends to be a business you trust and asks for sensitive information. ROCCR will never ask for your Social Security number or full payment information by email, you can do that online securely – look for the green padlock and use links directly from ROCCR trusted suppliers – justbookitnow.com and the only place we’ll ask you to enter your password is on ROCCR’s log-in screen. If anyone asks you for this information, or you think you’ve received a scam or hoax email from someone pretending to be affiliated with us, please don’t respond — just let us know.

 

ROCCR is a powerful tool for bringing new and existing ideas and artists to life.   It will work best when ROCCR owners and supporters and fans communicate openly and honestly, and everyone’s well informed. We hope you enjoy getting involved — and if there’s anything at all you need to know,  just ask and we’ll be happy to try and help.